Privacy Policy

Effective Date: April 20, 2022 Coinglass ("we", "us", or "our") operates the website coinglass.com and related services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service, as well as your rights and choices regarding such information. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. 1. Information We Collect To provide and improve our Service, we may collect the following types of information: 1.1 Personal Data When you use our Service, we may collect information that can be used to identify you, including: Contact information, such as your email address, if voluntarily provided; Account information, such as registration details, if applicable. 1.2 Usage Data We automatically collect certain information when you access or use the Service, including but not limited to: IP address; Browser type and version; Pages visited and navigation paths; Date, time, and duration of visits; Device identifiers and diagnostic data. 1.3 Cookies and Tracking Technologies We use Cookies and similar technologies, such as tags and scripts, to enhance user experience and analyze Service usage. Types of Cookies we use include: Session Cookies: used to operate the Service; Preference Cookies: used to remember your settings and preferences; Security Cookies: used for security verification and protection. You can control or refuse Cookies through your browser settings. However, disabling Cookies may affect certain functionalities of the Service. 2. How We Use Your Information We use the collected information for the following purposes: To provide, operate, and maintain our Service; To improve product features and user experience; To analyze Service usage and trends; To provide customer support and respond to user requests; To notify you about Service updates or important changes; To ensure platform security and prevent fraud or abuse; To comply with legal obligations. 3. Legal Basis for Processing Personal Data Where applicable data protection laws require a legal basis for processing, we process your personal information based on one or more legal bases depending on the specific purpose of processing. To provide, operate, and maintain the Service, manage accounts, process user requests, and provide customer support, we primarily process your personal information on the basis that such processing is necessary for the performance of a contract with you or to take steps prior to entering into a contract. To improve product features, analyze Service usage, maintain platform stability and security, prevent fraud and abuse, troubleshoot technical issues, and protect the legitimate rights and interests of us, our users, or third parties, we primarily process your personal information on the basis of our legitimate interests. For Cookies, analytics tools, marketing, or other non-essential data processing activities, where required by applicable law, we process your personal information based on your consent. To comply with applicable laws and regulations, regulatory requirements, court orders, or other legal processes, we process your personal information on the basis of compliance with legal obligations. Where we process your personal information based on your consent, you have the right to withdraw your consent at any time to the extent permitted by applicable law. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. 4. Data Storage and Transfer Your information may be transferred to, stored on, or processed on servers located outside your country, region, or jurisdiction. We take reasonable and appropriate safeguards in accordance with applicable data protection laws to protect your personal information and ensure that the relevant data processing complies with this Privacy Policy. For personal information involving cross-border transfers, we enter into data processing agreements (DPAs) with cloud service providers and relevant partners, and, where applicable, use Standard Contractual Clauses (SCCs) or other lawful cross-border data transfer mechanisms to ensure that personal information receives appropriate protection when transferred across different jurisdictions. We also take reasonable technical and organizational security measures to protect personal information, including transmitting data through encrypted channels, such as SSL/TLS, and applying access controls, permission management, and encrypted storage to data stored on servers. 5. Disclosure of Information We may disclose your personal information in the following circumstances: 5.1 Legal Requirements We may disclose information in good faith where we believe it is necessary to: Comply with applicable laws, regulations, or regulatory requirements; Protect the rights and property of Coinglass; Prevent or investigate potential wrongdoing; Protect the personal safety of users or the public; Protect against legal liability. 5.2 Service Providers We may engage third-party service providers to assist in operating the Service, such as: Data analytics services; Technical support services; Cloud storage and hosting services. These third parties may access your information only to the extent necessary to perform their functions and are obligated to maintain confidentiality. 6. Third-Party Analytics We may use third-party analytics tools, such as: Google Analytics Google Analytics helps us analyze website traffic and user behavior. Google may use the collected data to personalize ads within its advertising network. 7. Data Security We attach great importance to the security of your data and use industry-standard technical and organizational measures to protect your information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. 8. Your Rights Depending on applicable laws, you may have the following rights: To access your personal data; To correct or update your information; To request deletion of your personal data; To restrict or object to data processing; To withdraw your consent. To exercise these rights, please contact us using the contact information below. 9. Data Retention We retain your personal information only for as long as necessary to fulfill the processing purposes described in this Privacy Policy, unless applicable laws or regulations require or permit a longer retention period. The actual retention periods for each category of personal information are as follows: Account information: retained for as long as the account remains active; deleted or anonymized within thirty (30) days after account closure. Service usage data, log information, device information, and security-related records: retained for no longer than twenty-four (24) months. Information collected through Cookies and similar technologies: strictly necessary Cookies are generally deleted after the session ends; preference, analytics, and other non-essential Cookies are retained for no longer than twenty-four (24) months, unless you clear Cookies or withdraw your consent earlier. Customer support, feedback, and other communication records: retained for no longer than twenty-four (24) months from the date the relevant request or issue is resolved. Transaction, payment, invoice, subscription, or other commercial records, where applicable: retained in accordance with applicable accounting, tax, audit, anti-money laundering, compliance, or other legal and regulatory requirements; where no mandatory requirement applies, retained for no longer than seven (7) years. Upon expiry of the relevant retention period, we will delete, anonymize, or otherwise appropriately handle the relevant personal information. 10. Third-Party Links Our Service may contain links to third-party websites. We are not responsible for the privacy policies or content of those websites. We recommend that you review their privacy policies when visiting them. 11. Children’s Privacy Our Service is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware of such data, we will take steps to delete it promptly. 12. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Effective Date." We encourage you to review this page periodically for the latest version of this Privacy Policy. 13. Contact Us If you have any questions or requests regarding this Privacy Policy, please contact us at: contact@coinglass.com